Ryan Scott Taylor

IT Specialist, Author, and Creator

Ryan Scott Taylor

Bountiful, UT 84010 | +1 208-757-7618 | ryantaylorza@gmail.com

www.linkedin.com/in/ryantaylorza | https://ryan-scott-taylor.glitch.me/

Summary

Results-driven IT leader with 17+ years of experience managing teams, optimizing infrastructure, and implementing robust security solutions. Proven ability to lead complex projects, drive operational excellence, and deliver innovative solutions in dynamic environments.

Education

University of Utah

Salt Lake City, UT - Master of Science in Information Systems (MSIS) | Expected Graduation: August 2025

Brigham Young University Idaho

Rexburg, ID - Bachelor of Science in Computer Information Technology (BS-CIT) | January 2019 - December 2021

Certifications

  • Cyber Security Proactive Defense - The University of Arkansas, Criminal Justice Institute (CJI), March 2024
  • BroadSoft - BroadSoft, June 2017, Credential ID 127_38_40699_1498391561 (C2317)
  • ITIL - APMG International, May 2017, Credential ID 1000580902
  • MTCRE - Mikrotik, August 2016, Credential ID 1608RE113

Experience

Investor Sales IT Director | Specialist Construction Services | Cape Town, South Africa | December 2015 - August 2024

  • Led and managed the IT department, overseeing technology strategy and implementation.
  • Collaborated with stakeholders to select and implement Google Workspace (G Suite), improving collaboration and data accessibility.
  • Developed and implemented online marketing strategies that increased lead generation by 45%.
  • Streamlined IT operations and workflows, increasing efficiency by 10% and reducing support costs and increasing stability and backups.

Regional IT Operations Manager | Frandsen Media | Logan, UT | April 2021 - August 2024

  • Led and mentored IT professionals across multiple media groups in Idaho, St. George, and Cache Valley.
  • Managed the demolition and setup of 10 studios at Cache Valley Media, ensuring on-time completion and minimal disruption.
  • Researched and presented findings on automation systems, leading to the replacement of an end-of-life system.
  • Spearheaded the installation and testing of a complete VoIP system across 3 media groups (30 radio stations).
  • Implemented a group-wide VPN and GPIO automation system, enhancing security and operational efficiency.

Teaching Assistant, Technical / SOC Engineer | BYU - Idaho | Rexburg, ID | January 2019 - December 2021

  • Developed and delivered engaging lab sessions and a course focused on IT Management.
  • Managed the deployment of system images for 300+ student desktops each semester.
  • Investigated and resolved daily cyber-related issues on the network.

Data Center and Customer Engineer | MTN / MTN-Business | Cape Town, South Africa | January 2011 - December 2018

  • Managed customer service and data connectivity at 4 data centers, ensuring high service availability.
  • Achieved a record 2700-day uptime at one data center through proactive maintenance and incident response.
  • Managed a 40,000-user VoIP rollout for Momentum Insurance and Spar.
  • Collaborated with various contractors to restore services after outages.
  • Oversaw the termination of undersea and national fiber links, ensuring network redundancy and stability.

Additional Experience

  • Shareholder Director | MDH South Africa (PTY) LTD | 2015 - 2020: Oversaw IT strategy, government collaboration and negotiations, and basic operations.
  • Manager | Reliable Smart Technologies and Winot Telecoms | 2006 - 2011: Supported businesses like POSTNET, Bayview Penthouse, Atlantic Gold, and RADIS.
  • IT Support Engineer | LANACCESS | 2005 - 2008: Designed and implemented voice and VoIP solutions for Ebotse Golf Estate, Lonmin Platinum, and AutoZone.

Key Skills

Leadership and Management:

  • Team leadership: including mentoring and training team members to enhance their skills and performance.
  • Project management: with a focus on effectively training project teams on new technologies and processes.
  • Strategic planning, performance management, communication, collaboration, problem-solving, change management.

Training and Development:

  • Developed and delivered engaging training programs on IT management, cybersecurity, and technical skills for various audiences, including IT professionals, students, and end-users.
  • Provided effective training and support on new technologies and systems, such as Google Workspace, VoIP systems, and automation solutions.
  • Adapted training methods to cater to diverse learning styles and ensure comprehension and knowledge retention.

Technical Skills:

  • IT Infrastructure (12+ years):

    Planning, designing, and implementing complete infrastructure solutions (servers, cabling, VoIP, CCTV, data centers, HVAC, power generators, environment monitoring). Proficient with: LinkBasic, Cabstrut, ADCKrone, Trendnet, Panduit, Clearline, Molex, Coreline, Corning.

  • Networking:

    Cisco, Mikrotik, Juniper, Huawei, Netgear, Trendnet, RAD, Dragon, Unifi, SAF, Cambium (Routers, Switches, Microwaves, Access Points, Firewalls, OSN, DWDM, Gpon), Infoblox, SolarWinds, The Dude, Nmap, Wireshark, Fiber Splicing.

  • Microwave Systems:

    Mikrotik, RAD, Dragon, Cambium, SAF, Trendnet, Cisco, Wave.

  • Security and Analytics:

    FortiGate Firewalls, Cisco ASA, Juniper, Mikrotik, Sophos, SonicWall, Bitdefender, Avast, Norton, Zabbix, PRTG, Zeek, Security Onion.

  • Servers and Virtualization:

    Dell EMC, HP, IBM, Huawei, Micro PC, XEN Hypervisor, VMware.

  • Telephony and VoIP:

    ElastixPBX, FreePBX, 3CX, ACME sip,BroadSoft, Nortel BCM, Polycom, Digium, Sangoma, Grandstream, Yealink, Snom, AudioCodes, Cisco, Telos, Linksys, Fanvill, Patton, ADTRAN.

  • Operating Systems:

    Windows (Server, Desktop), MacOS, ChromeOS, Android, Linux (Debian, Kali, Fedora, Centos, Mint, Ubuntu, Tiny).

  • Remote Management:

    Raritan, APC KVM, Power Management, RealVNC, TeamViewer, NetBoot, CyberPower.

  • Accounting Systems:

    Express Invoice, Pastel, QuickBooks, Kerridge Accounting, Quicken.

  • Video and CCTV:

    Geovision, Dahua, EagleEye, Hikvision, Ring, Trendnet, Sony, YouTube Live, Elgato, Canon, Panasonic, Streamdeck, OBS.

  • Audio:

    Livewire, Axia, AudioScience, Barix, GPIO, AOIP, Dante, NexGen, WideOrbit, WorldCast, IceCast, Securenet, YouTube Live, Vmix, Pathfinder, Quasar, Radio Systems.

  • RF Transmission:

    Nautel, Crown, Ecreso, Broadcast Electronics (BE), YXHT, American Amplifier, BEXT.

  • Printing:

    HP, Xerox, Canon, Sharp, Epson.

Programming and Scripting:

  • JavaScript, HTML, CSS, Python, Bash, MySQL, PostgreSQL, MariaDB, Bitbucket.